REFUNDS AND EXCHANGES
If you receive a defective item, please contact us via email at firstname.lastname@example.org with details of the product and the defect. Further instructions will be provided if item is to be returned and/or exchanged.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you will receive a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Accessories in like new condition with the packaging still intact may be returned for a 20% fee within 30 days from the date on your rceipt. The customer is responsible for returning the item to us and no shipping will be refunded. Shipping, return shipping, and processing fees will NOT be refunded in the event of a denied background check or if the item does not comply with state laws. It is recommended that you consult the receiving FFL on all applicable state laws in your resident state before ordering from The Armory KC LLC. Both processing fees for the purchase and for the return will not be refunded for any cancelled order paid with credit card.
A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED.
Once a firearm is transferred to a customer’s name, Palmetto State Armory will not accept a return or exchange under any circumstance.
If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
Return shipping is solely the responsibility of the customer.
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to The Armory KC LLC. WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
If a defect in a SCOPE is discovered by the customer, the customer must contact the manufacturer directly for replacement or repair.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item.
The Customer MUST call Customer Service to obtain an RMA number BEFORE returning any item.
REMINDER: All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. No exceptions.
All returned items must be in the same condition as when they were shipped by The Armory KC LLC and must be returned in original packaging not opened.
The customer will be assessed a re-stocking fee up to 20% of the product sales price if the items
are not returned in resalable condition, as determined in the discretion of The Armory KC LLC.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, The Armory KC LLC will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
The Armory KC LLC is a licensed business in the State of Missouri. The Armory KC LLC complies with all applicable State and Federal laws. All products and persons associated with The Armory KC LLC comply with State and Federal restrictions.